هدية من دكان الفضه!
انسخ الكود واحصل على خصم خاص على الطلبات فوق 299 ريال
Discount Code
GIFT10
We are always happy to hear from you, and here we have compiled the most frequently asked questions to make your experience easier.
Orders and Payment
1. How can I inquire about the products?
Contact us via WhatsApp:
00966594405212
Or write your inquiry in the comments section on the product page.
2. Can I cancel the order after I have created it?
Yes, provided that the cancellation is made within one hour of the order being created and before it is confirmed by customer service.
After order confirmation, shipping and payment fees will be deducted upon cancellation.
3. Can I modify my order?
Before shipping: Yes, by contacting us via WhatsApp.
After shipping: No modifications are possible, except upon receipt of the order and bearing the return fees.
4. Can I place an order through customer service?
Yes, you can order directly via WhatsApp:
00966594405212
5. What is a shopping cart and how do I use it?
The shopping cart is where you add products before completing your purchase.
You can modify the quantity or delete any product before payment.
Shipping and Delivery
6. How long does the delivery process take?
Within Saudi Arabia: 2 to 5 working days
(The time may be longer if the delivery representative does not receive a response)
7. Can I postpone shipping?
Yes, the order can be postponed for a period not exceeding 24 hours only, in coordination with customer service.
8. How are shipping fees calculated?
•Orders under 399 riyals: depending on the shipping company.
•Order 399 riyals or more: Shipping is free.
9. What if I am traveling or busy and I haven't received the order?
The shipping company will attempt to deliver the order three times. After that, it will be returned and you will be charged the return shipping fee.
10. Can I change the address after shipment?
Yes, by contacting us, but the shipping company may add extra charges for changing the city or location.
11. I put in the wrong address, what should I do?
You can modify it within 30 minutes of submitting the request.
After that, additional charges will be applied in case of reshipment.
Packaging and gifts
12. Does the order come with a box or a bag?
Yes, a free elegant velvet pouch comes with every item.
The boxes are available at a nominal price in the “Packaging” section.
13. Why doesn't each piece come with a box automatically?
To provide products at reasonable prices without burdening the customer with the cost of packaging.
We also adhere to the state’s directives to reduce paper and plastic waste.
Order tracking and problems
14. How do I check the status of my order?
You will receive a text message from customer service with the shipment number and tracking details.
15. My order is delayed, what should I do?
Please contact the shipping company directly, as delays are often beyond the store's control.
16. The order was returned by the shipping company, what does that mean?
This happens when:
• Failure to respond to the delivery person
•Or if an unclear address is written, in which case the shipping and return fees will be deducted from the customer.
If the customer does not receive the order from the shipping company within the specified period for any reason, the order will be automatically returned to the store.
Failure to receive the order is not the responsibility of the store, as the order is prepared and shipped according to the data provided to us by the customer.
18. Can the order be cancelled if it is not received?
Order cancellation can be requested after returning the order to the store, provided that the customer bears all non-refundable costs, including :
The remaining amount will only be refunded after deducting these costs.
19. Can the order be reshipped?
Yes, the order can be reshipped after it is returned, after the reshipping fee has been paid.
For any further questions:
WhatsApp: 00966594405212
Email: [email protected]